IT News and Events
Aug 30th, 2021 — Sep 5th, 2021 Generate the Custom HTML Email for this Issue
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Volume 282, Issue 1 << Previous Issue | Next Issue >>
Cisco News
From Infuriating To Fun: Creating The Perfect Contact Center Experience
With AI and empowered agents, Cisco technologies take the dread out of contact center calls
'Your call is important to us.'

You've heard these words 87 times and are beginning to wonder if the disembodied voice on the other end of the line genuinely means it, complete with an endless musical jingle that drives you mad. And when you finally do connect with an actual human, the information you shared with a bot 45 minutes earlier isn't transferred. In the end, you've lost valuable time and the problem still isn't solved.

Cisco News, August 30th, 2021
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Remote Run At Spielberg: DTM And Schaeffler Provide The Next Look Into The Future
Elements of DTM Electric and autonomous driving are showcased in this futuristic project
"It all started with over 1,200 fully electrified horsepower at Hockenheim. Now, DTM and Schaeffler are showing the next electrifying project: during the race weekend at the Red Bull Ring from 3-5 September, the long-standing series and its innovation partner, together with other important partners, are presenting the DTM Electric Remote Run. Here, the DTM Electric Demo Car that already thrilled fans during its maiden outing in October 2020, will be driven at the 4,326 metres long track in Styria, Austria prior to the races on Saturday and Sunday, without a driver sitting in the car! The car will be guided by DTM Trophy champion Tim Heinemann from a state-of-the-art simulator located 82 kilometres away at DTM partner AVL in Graz..."
Cisco News, September 2nd, 2021
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The Reimagined Contact Center: Proactive And Pain-Free
We've all had a bad contact center experience. But now we don't have to. See how Webex customer experience solutions are reimagining the experience for customers and agents.
"We've all been there. At an airport, a store, or at home with a technical issue, spending hours on hold waiting for customer service with an annoying jingle replaying in our ears. But Cisco understands how broken the customer journey can be. And that's why we've reimagined customer experience with the all-new Webex Contact Center; where all touchpoints are connected - no matter where the customer is - via text, social, chat, email, or voice. This makes the experience intuitive and seamless for both customers and agents, and ensures that customers' issues are resolved quickly, they can find what they need - and make their flight on time!..."
Cisco News, August 30th, 2021
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IT News - CxO
The 3 IT Processes CIOs Need Most
Building effective IT 101: Processes matter, but some matter more than others. Here's where to put your skin in the game as an IT leader.
"Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent," writes Bob Lewis in CIO.

"IT's processes and practices are how IT's work gets done. They're where competence, or its absence, happens..."

CIO, August 25th, 2021
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What Is A Chief Technology Officer? The Exec Who Sets Tech Strategy
The CTO has emerged as a key player in the C-suite, as digital transformations become high strategic priorities for so many organizations
"The chief technology officer (CTO) is the senior executive who focuses on the technological requirements, opportunities," writes Bob Violino in CIO, "and challenges within an organization. The CTO role has emerged as a key player in the enterprise C-suite, especially with digital transformation being such a high strategic priority for so many organizations.

These executives, in many cases working in collaboration with CIOs, are oftentimes at the forefront of innovative technology products and services. And they can help steer their organizations toward greater efficiencies and better performance by adopting these tools..."

CIO, August 27th, 2021
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Cloud Security Alliance Welcomes Inaugural Members Of The CxO Trust Advisory Council
The Cloud Security Alliance (CSA), the world's leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, announced the inaugural members of the CSA CxO Trust Advisory Council
"The Council, whose membership is reserved exclusively for C-level executives of CSA's Corporate Members, will contribute to and advise on the overall strategy and roadmap of the CxO Trust, a first-of-a-kind initiative that brings together a community of C-suite executives to evolve cloud and cybersecurity understanding, knowledge, and needed solutions in response to enterprise challenges..."
AiTHORITY, August 25th, 2021
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How To Encourage Healthy Conflict: 8 Tips From CIOs
Learn how to harness the power of conflict to make better decisions and build team trust
"Healthy debate, contrarian points of view, and passion on all sides of an issue can lead teams to the best possible decisions and outcomes," opines Carla Rudder in The Enterprisers Project.

"It's up to leaders to find the balance between conflict and harmony - and help each member of the team build their healthy conflict skills.

We had an opportunity to ask CIOs who recently won the 2021 National CIO of the Year ORBIE Awards about the role conflict plays on their teams. This is the first year that InspireCIO has brought past ORBIE winners from chapters across the United States together to present National awards, recognizing CIOs for their excellence in technology leadership..."

The Enterprisers Project, August 25th, 2021
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Why Is Risk Management Important?
Enterprise risk management done correctly can mitigate different types or levels of risk. Depending on the industry and group, risk management should address the organization's business needs and respond to any risk event
Kent Barnett writes in CIOinsight, "At best, risk is challenging to handle at any business level. But enterprise risk management streamlines the company's risk portfolio.

What Is Enterprise Risk Management?

Enterprise Risk Management (ERM) is the core principles and practices to guide a company through uncertain events. It provides a response and strategy to help the business when an event occurs. Today, many Fortune 50 companies have a Chief Risk Officer (CRO) or equivalent. The role of a CRO is to establish an effective risk plan and response for the organization..."

CIOinsight, August 24th, 2021
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Gartner Says Executive Leaders Must Act Now In Evaluating 7 Trends For An Effective Strategic Planning Process
Function-Specific Strategic Planning Templates Are Available for Complimentary Download
"While many long term plans were put off due to the COVID-19 pandemic, executive leaders should act now in implementing a strategic planning process for future revenue growth, according to Gartner, Inc.

Organizations must actively prepare to respond to future disruptions and anticipate change. Executive leaders should evaluate the use of technological, political, economical, social/cultural, trust/ethics, regulatory/legal, and environmental (TPESTRE) - what Gartner refers to as a 'Tapestry' - factors and analysis to identify relevant accelerators and inhibitors..."

Gartner, August 27th, 2021
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How I Landed My CIO Job: With Kirsten Garen Of CDK Global
The latest subject in our CIO career series is Kirsten Garen, CIO of CDK Global. Garen joined the $1.7B auto dealership technology provider in November 2020.
Steve Rovniak writes in Heller Search Associates, "Steve Rovniak: Can you provide an overview of your career leading up to your current CIO role at CDK Global?

Kirsten Garen: I often talk about my career as having two chapters. Chapter One was the first 15 years on the East Coast. After getting an undergraduate business degree, I joined Aetna, in Hartford, and did a rotational program, went through different functions, did a little bit of sales and a little bit of marketing, and then ended up on an M&A team..."

Heller Search Associates, August 25th, 2021
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IT News - Storage
What's New In Computational Storage? A Conversation With SNIA Leadership
The latest revisions of the SNIA Computational Storage Architecture and Programming Model Version 0.8 Revision 0 and the Computational Storage API v0.5 rev 0 are now live on the SNIA website
"Interested to know what has been added to the specifications, SNIAOnStorage met 'virtually' with Jason Molgaard, Co-Chair of the SNIA Computational Storage Technical Work Group, and Bill Martin, Co-Chair of the SNIA Technical Council and editor of the specifications, to get the details.

Both SNIA volunteer leaders stressed that they welcome ideas about the specifications and invite industry colleagues to join them in continuing to define computational storage standards. The two documents are working documents - continually being refined and enhanced. If you are not a SNIA member, you can submit public comments via the SNIA Feedback Portal..."

SNIA, August 28th, 2021
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How To Choose The Best NVMe Storage Array
NVMe arrays are the highest performance storage solutions available, offering a massive speed boost for enterprises willing to make the investment. Here's how to select the right NVMe solution for you.
"Storage will never be as fast as system memory--that's just the nature of system architecture," suggests Tim Ferrill in Networkworld. "But thanks to NVMe (nonvolatile memory express), SSDs can deliver such blazingly fast performance, the penalty of 'going to disk' tends to be miniscule.

NVMe encompasses a family of specifications for how software talks to storage. It works over a number of transport methods, including PCI Express, RDMA, and TCP. Storage arrays that support the NVMe standard are the sports cars of storage, exposing super-fast storage media more directly and efficiently than any other mainstream method allows..."

Networkworld, August 24th, 2021
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QLC vs. TLC NAND: Which is best for your storage needs?
QLC flash memory is best for most read-intensive workloads, while TLC is suited to write-dominant workloads. Discover how QLC vs. TLC NAND are coexisting in the data center.
Kurt Marko writes in SearchStorage, "IT professionals tend to see the march of technology as monotonic and progressive -- always moving in one direction toward greater improvement, however that's measured. The impression is generally valid: No one makes CRT TVs, rotary landline phones or cassette recorders anymore because there's no market for them, given the vastly superior replacement technologies..."
SearchStorage, August 25th, 2021
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Demystify The Distributed File System And Object Storage Market
IT teams in search of a distributed file system that supports object storage must carefully map out their requirements -- and remember that no two products are exactly alike
Robert Sheldon writes in SearchStorage, "Today's dynamic data storage market can make it a challenge to classify products in a meaningful way. Even when products are similar in nature, they often go by different labels and descriptors

This is especially true when it comes to the distributed file systems and object storage market.

The only way for storage admins to make sense of this product category is to dig into the details of vendor offerings, determine exactly what they provide and gauge whether they meet their data storage needs..."

SearchStorage, August 23rd, 2021
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56% Of Enterprises Want To Store More Data In Cloud
But questions of where and when remain, and better visibility being top priority
"The third-party survey examines the challenges and opportunities with unstructured data in the enterprise with responses from 300 storage IT decision makers at companies in the United States and in the UK.

The majority of organizations surveyed are managing more than 1PB of data and spending more than 30% of IT budgets on storage and protection - a cost overhead that's showing no signs of slowing down..."

StorageNewsletter, August 26th, 2021
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IT News - AI
AI More Likely To Complement Than Replace Predictive Analytics
The discipline of predictive analytics is likely to increase in importance as it is complemented by artificial intelligence. NHS and National Express case studies prove the point
Cath Everett writes in ComputerWeekly, "While in data analytics terms, tools for activities such as data extraction and exploration are quite mature and well adopted, the situation for predictive and prescriptive analytics is quite another story.

Predictive capabilities make it possible to forecast future events based on past and present performance, while prescriptive, or instructive, analytics offerings examine data to enable organisations to answer questions such as 'what should we do?'..."

ComputerWeekly, August 23th, 2021
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5 Misconceptions Of ML Observability
In this special guest feature, Aparna Dhinakaran, Chief Product Officer at Arize AI, explains five of the biggest misconceptions surrounding machine learning observability. Arize AI is a startup focused on ML Observability. Aparna was previously an ML engineer at Uber, Apple, and Tubemogul (acquired by Adobe).
"Over the last year, we've spent countless hours with ML engineers to understand and improve the results of their machine learning initiatives.

From upstarts that are building their entire businesses around the use of ML to some of the world's largest financial institutions, ML techniques are increasingly powering crucial pieces of technology that people interact with daily..."

insideBIGDATA, August 27th, 2021
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Four Key Steps To Simplify Enterprise AI Success
Among the techniques to speed AI deployment, companies can deploy ready-made AI software, including pre-trained models and scripts.
"IT plays a critical role in setting up companies for success in artificial intelligence. Learning from early adopters' best practices can help enterprises sidestep common pitfalls when starting new AI projects.

A few predictable issues are often at play when new AI initiatives stall out. Some of the most common challenges are hitting snags that delay projects from getting started, not having the right AI infrastructure and tools, workflow bottlenecks that stifle data scientist productivity, and failing to control costs..."

eWeek, August 24th, 2021
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IT News - Technology
Inside Boston Dynamics' Project To Create Humanoid Robots
Boston Dynamics is known for the flashy videos of its robots doing impressive feats. Among Boston Dynamics' creations is Atlas, a humanoid robot that has become popular for showing unrivaled ability in jumping over obstacles, doing backflips, and dancing
"The videos of Boston Dynamics robots usually go viral," reports Ben Dickson in The Next Web, "accumulating millions of views on YouTube and generating discussions on social media.

And the robotics company's latest video, which shows Atlas successfully running a parkour track, is no exception. Within hours of its release, it received hundreds of thousands of views and became one of the top-ten trends of U.S. Twitter..."

The Next Web, August 25th, 2021
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What Has To Happen For Quantum Computing To Hit Mainstream?
Data Center World keynote: It's still early days for quantum computing, where the fundamental technology remains unsettled, and the nature of workloads is fuzzy.
Christine Hall writes in Data Center Knowledge, "If you stretch the timeline of quantum computing onto the timeline of IBM computers, we're somewhere between the vacuum-tube-powered machines of the 1940s and the models built on transistors, integrated circuits, and silicon of the 1960s. And we're much closer to the former..."
Data Center Knowledge, August 24th, 2021
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Gartner Identifies Key Emerging Technologies Spurring Innovation Through Trust, Growth And Change
NFT, Quantum ML, Generative AI, Homomorphic Encryption and Composable Applications and Networks Among Key Technologies to Watch
"Engineering trust, accelerating growth and sculpting change are the three overarching trends on the Gartner, Inc. Hype Cycle for Emerging Technologies, 2021 that will drive organizations to explore emerging technologies such as nonfungible tokens (NFT), sovereign cloud, data fabric, generative AI and composable networks to help secure competitive advantage..."
Gartner, August 23th, 2021
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IT News - PM
Best Agile Project Management Tools For 2021
Agile project management has grown in popularity for software development teams globally, but also for other businesses that balance multiple projects and deadlines.
Shelby Hiter writes in CIOinsight, "With the growing number of agile adopters, many business technology companies have developed agile project management tools, or software that aids in iterative communication, collaboration, deadline management, and deployment.

Because agile project management tools can include any combination of the agile features included in this article, it's difficult for prospective customers to research their options and find the solution that best fits their needs.

To guide your decision-making process, read on for the best tools in the project management sphere and the areas in which each tool outshines its competitors..."

CIOinsight, August 25th, 2021
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IT News - HR
What Are 3 Best Practices For Decentralized Storage Systems?
Decentralized storage technology can be confusing and complicated. These best practices, however, can help with implementation in enterprise IT infrastructure
"Decentralization is one of the hottest trends in cloud storage," writes Brien Posey in SearchStorage.

"Rather than storing all of an organization's data in a single location, decentralization breaks the data up into fragments and scatters them across many cloud storage devices.

Decentralized storage systems help insulate data against a cloud data center failure or cyber attack. They also help to keep data private because storage providers do not have a full copy of the data -- only encrypted fragments.

If an organization decides to try decentralized storage, there are three best practices to keep in mind..."

SearchStorage, August 24th, 2021
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IT News - Security
Why Privileged Access Management Is So Hard In The Cloud
Privileged access management (PAM) is in a bizarre place right now. On the one hand, organizations mostly understand the value of PAM.
David Bisson writes in SecurityIntelligence, "In a July 2019 study cited by Forbes, for instance, just 1% of respondents said that they don't use any kind of PAM. More than eight of 10 of those respondents were happy with the tools and strategy that they were using for PAM.

On the other hand, many people aren't confident that their PAM solutions and strategy are helping. Two out of five respondents said their PAM solution could prevent only some types of attacks. What's more, 8% said that they didn't feel their PAM solution could stop inappropriate access..."

SecurityIntelligence, August 27th, 2021
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Top Endpoint Detection And Response (EDR) Tools & Software 2021
On average, it takes a business 287 days to find and contain a data breach
Jenn Fulmer writes in IT Business Edge, "That's nearly ten months of stolen data that could cost the organization thousands of dollars in recovery and potential legal fees. However, endpoint detection and response (EDR) software identifies breaches faster, allowing businesses to contain and expel the malware before it does too much damage..."
IT Business Edge, August 25th, 2021
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5 Practical Strategies For Mitigating Insider Cybersecurity Threats
The insider cybersecurity threat vector is vast and complex, but here are some things you can do now to prevent an incident.
"Although cybersecurity has traditionally focused on keeping the bad actors out of an organization's IT resources, it is important not to overlook the threats posed by insiders," opines Brien Posey in Data Center Knowledge.

"An employee might sell sensitive data to a competitor, engage in cyber vandalism as a form of revenge or take other actions to harm the organization and its data. The insider cybersecurity threat is vast and complex--including accidental and purposeful breaches--but here are five things you can do now to keep the organization safe..."

Data Center Knowledge, August 24th, 2021
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Top Cyber Security Threats To Organizations
Cyber security threats are a constant for organizations, whether they do business with the public or other organizations.
"Cyber threats are malicious attempts to gain unauthorized access to an organization's network, and the resources on the network." writes Don Hall in CIOinsight.

"Cybercriminals or hackers somewhere in the world are constantly attempting to infiltrate an organization's network, and these criminals pose a constant threat. Cyber threats can easily become cybercrimes if organizational leadership does not champion a cyber security program..."

CIOinsight, August 23rd, 2021
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What CISOs Need To Know About Wi-Fi 6E
Wi-Fi 6E is the most secure wireless standard ever, but making the wrong implementation decisions or not understanding its risks will negate that advantage
Michael Hill reports in CSO Online that "Wi-Fi 6E is a technical extension of the Wi-Fi 6 standard to deliver improved Wi-Fi capacity, less interference, and higher throughput. Introduced in January 2021 by the Wi-Fi Alliance, Wi-Fi 6E allows for an increased frequency band of 6 GHz, providing up to 1,200 MHz of additional spectrum compared to Wi-Fi 6.

In April 2020, the FCC voted to open 6 GHz for unlicensed use, meaning that electrical consumer products such as phones, tablets, laptops, and routers could benefit from the enhanced Wi-Fi performance. Commenting last year, FCC chairman Ajit Pai said, 'I expect that 6 GHz unlicensed devices will become a part of consumers' everyday lives. And I predict the rules we adopt today will play a major role in the growth of the internet of things, connecting appliances, machines, meters, wearables, smart televisions, and other consumer electronics, as well as industrial sensors for manufacturing.'

CSO Online, August 24th, 2021
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5 Key Cybersecurity Trends To Know For 2021
The fundamentals of cybersecurity in 2021: Scalability, user awareness, and the ability to evolve to meet changing network and security needs
Norman Lewis writes in Network Computing, "COVID-19 pushed many businesses to adopt remote and flexible working. As a consequence, businesses now have to find new, more effective ways of coping with the rapidly changing post-pandemic digital space. There now are millions of connected offices, and most of these offices are not as protected digitally as traditional offices. The secure firewalls, access management systems, and secure routers, etc., in your office, may not be sufficient to cover all your remote workers. That leaves your devices and networks vulnerable to data thieves..."
Network Computing, August 24th, 2021
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IT News - Database
A 10-Year Journey With Mysql Brings Oracle's Heatwave Into The Query Database Discussion
When Oracle Corp. acquired the rights to MySQL through its purchase of Sun Microsystems Inc. in 2010, the company had a decision to make.
Mark Albertson writes in siliconANGLE, "Should it pursue a set of partnerships to retool the database technology for broader enterprise use, or should it integrate hardware and software innovation into its own in-house engineering solution?

Oracle chose the latter path, and it took the firm 10 years of development work. Yet the introduction of MySQL HeatWave in December, followed by the release of additional features and enhancements this August, has positioned Oracle squarely in the same query database processing discussion, along with other heavyweights such as Amazon Web Services Inc., Snowflake Inc. and Google LLC..."

siliconANGLE, August 26th, 2021
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IT News - Cloud
Don't Let Your IT Team Make These 4 Mistakes In Cloud
As cloud adoption surges in popularity, it's important that your cloud team is well equipped to handle their next project. However, there are mistakes that can derail a project
"Ideally, a cloud team can lead a business through almost any cloud project," opines Stephen J. Bigelow in SearchCloudComputing. "But the path to cloud team success can be fraught with mistakes and missteps. To get the most from a cloud team, it's worth considering these four common oversights.

1. Wrong team and skills

Relatively simple cloud projects may succeed with the same handful of cloud experts. But successful cloud projects may require a mix-and-match approach of cloud team members. For example, a cloud project that requires software development in Java may not be well served with developers that specialize in the PHP scripting language..."

SearchCloudComputing, August 23rd, 2021
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Here's Who Made Gartner's Magic Quadrant For Cloud Infrastructure And Platform Services
Here's a look at the seven IaaS and PaaS cloud providers included in Gartner's Magic Quadrant for Cloud Infrastructure and Platform Services report.
Donna Goodison writes in CRN, "Amazon Web Services, Microsoft and Google-the cloud computing industry's top three players in order-have ranked as leaders in Gartner's Magic Quadrant for Cloud Infrastructure and Platform Services.

The major differences between the seven cloud providers in the report is 'below the surface,' at the architecture, implementation and operations levels, according to Gartner..."

CRN, August 26th, 2021
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The 3 Pillars To A Successful Cloud Strategy
Three facets when you're considering cloud
Patrick Smith writes in, "It's no secret that cloud now plays a pivotal role in the success of modern organizations. For those looking to thrive, it should be a given. When implemented correctly, cloud should enable smooth business agility, with its scalability and flexible capacity ultimately providing technology services on tap.

Of course, the label 'cloud' has now come to mean a whole variety of things, making the term itself rather nebulous. Indeed, clouds now come in many forms, and with a mind-boggling variety of providers and services, it can make the prospect of implementing a cloud strategy, and getting it right, both daunting and confusing...", August 24th, 2021
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Misconfigurations: Still The Biggest Threat To Cloud Security
With a bit of effort and attention, businesses can avoid cloud security problems that arise from misconfigurations
Sam Bocetta writes in Network Computing, "It is nearly impossible to find a business today that doesn't have some degree of presence in the cloud. The rise in cloud migration started in the past decade, but the explosion of remote work during the COVID pandemic has expanded the need for business-oriented, cloud-based services. And where there once was a single cloud service, many businesses now have multi-cloud and distributed environments for edge computing power..."
Network Computing, August 25th, 2021
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IT News - Careers
Top 10 Paying IT Jobs In 2021
Millions of Americans are looking for ways to increase their salaries and advance their careers. Fortunately, IT jobs are plentiful and lucrative.
Joanna Redmond writes in CIOinsight, "IT professionals account for some of the most in-demand workers in the job market today. For example, data scientists, product managers, and DevOps engineers account for some of the best and top-paying jobs overall, according to Glassdoor.

So how do you get the IT career of your dreams? To get that job, you have to put in the time. The most high-paying companies tend to recruit employees with the most extensive experience, both in the classroom and the workplace...."

CIOinsight, August 23rd, 2021
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Top 10 In-Demand It Certifications 2021
IT jobs deal with technical procedures or software that requires a specialty, so becoming certified in a specialized area demonstrates to employers that you have the distinct skill set needed to succeed in that role
"An IT certification is a terrific way to build and showcase your technical skills on a resume as you work to break into the field," opines Lansford Roberts in IT Business Edge.

"It also helps to provide a quick sight validation of your technical knowledge, skill or proficiency, to hiring managers and staffing members and can prove useful as you aim to further your career path..."

IT Business Edge, August 27th, 2021
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